General Dentist Staff Training Manuals

Orthodontic Staff Training Manuals

Pediatric Staff Training Manuals

Dr. Doug Voiers, DDS  Avon, OH

Why Dental Receptionist Training?

Your dental receptionist is responsible for the communications, and image of your office. Your receptionist is both the first, and the last person your patients will see when they come to your dental practice for care, and this often overlooked area can be what makes or breaks the success of your practice. When your patients call and arrive for appointments, your receptionist is their first impression of your dental practice.

How does your receptionist handle phone calls? Does she answer with a smile? Do you receive your messages in complete and correct detail?

How does your receptionist handle your patients? Are they smiling by the time you see them?

How does your receptionist handle organizational duties? Is work completed and accurate?

A well and thoroughly trained receptionist is a valuable asset to your practice. Organizational and communication skills are not usually innate abilities -- they must be learned. Your receptionist should be able to keep well-organized and understandable communication, handle even the worst of your patients with a smile, and have the attention and certainty on how to spot dissatisfied patients and handle them with efficiency.

It is necessary to the survival of your practice that your receptionist receives Dental receptionist Training to gain the knowledge necessary to handle your patients and communication competently and with ease.

< Back to articles main page	Next article: Dental Consulting>