Contributing Writer

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Training dental office staff

The whole concept of "apprenticing" an employee has virtually disappeared with most practice owners vastly underestimate what it takes to effectively train staff. It is an on-going process and often requires having the patience of a saint.

A couple training tips:

1. Just because you showed someone how to do something once doesn't mean they will continue to follow the procedures you've shown them. You have to perform some quality control checks. 

2. An invaluable training tool is to tape record the person even if just a role playing-training session. Listening to oneself speeds training up remarkably and can be a real eye opener.


 

Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated? High overhead? Schedule a chat with Kevin at 

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