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Overdue recare patients

Overdue recare patients

a. Call patient ASAP, one day past due.
b. If no joy, follow up with two more calls over the next 30 days.
c. If still no joy, send a postcard one to two weeks later.
d. Still no luck, send a letter on office stationary one to two weeks later.
e. Still no response, they go on your reactivation program and receive promotional actions such as "Use it or lose it" offers, etc.

Chronic broken appointment patients
When no-shows happen

 

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