Blog | Cambridge Dental Consultants

The handling of new patient phone calls by your receptionist should be done honestly while effectively guiding the conversation. The handling of new patient phone calls by your receptionist should be done honestly while effectively guiding the conversation. 

When a new patient calls, whether FFS or PPO, their attention is typically on money. Your receptionist needs to move a patient’s attention off of money and onto why they really called: The patient’s actual need. 

Rock Star Dental Assistants

A rock star dental assistant’s mission is to assist the dentist in every way possible, enabling him or her to provide efficient, high quality dentistry to patients. This includes striving to maintain excellent patient relations, ensuring the patient is well cared for,

Your confirmation system should be tailored to each type of patient and have a personal touch. Find out from patients how they prefer to be contacted, whether by text, postcard, email, or phone call. You can also do a combination, i.e. text and "courtesy call," etc.

If you separate out the hygienist from the NP exam you need DAs who are strong at helping to get cases accepted.