How your staff approaches referrals can become second nature by asking patients their opinion, and if it's positive, then asking for that all-important new patient referral. Dental consultants universally agree that...

1. Make sure your deposit slip matches the cash/checks for the day. This is where you are most vulnerable.  2. Signs of embezzlement in end of day adjustment report are a....

IMPORTANT   Some states allow you to thank a referring patient after the fact of the referral with a nominal gift ($10.00 - $25.00) however, the referring patient cannot have an expectation...

The Achilles' heel of many a dental practice owner is to avoid dealing with unpleasant staff situations. A good example is a recent new client of mine.  I found him to...