No one likes no shows or cancellations but they happen bit your scheduler nneds to know how to properly call a patient who has missed an appointment. Done properly you can hopefully get the patient in, as well as find out what may have caused the patient to miss their appointment and remedy any internal problem that may have contributed to the patient not showing up. Have the person with the best communication do this as you don't want to make the situation worse by having a poor communicator do the calls. This only applies to those who have not already...

Establishing a clear and firm financial policy for your dental office helps to see that your practice is paid without the type of misunderstandings that can cost you new patients and referrals. Recommendations: 1. Insurance:  a. Tell the patient how much the insurance company is expected to pay.  b. Tell the patient you will bill the insurance company for that amount. c. Inform the patient they are responsible for that amount if insurance company doesn't pay. d. Collect the balance at the time of service. e. If the insurance payment is not received within at least 30 days inform the patient...