The handling of new patient phone calls by your receptionist should be honest and effectively guided, a principle dental consultants emphasize. This approach ensures a positive first impression and sets the stage for successful patient relationships.     Shifting Focus from Cost When a new patient calls, whether FFS or PPO, their focus often turns to money, but dental consultants recommend shifting attention to their actual need—improving oral health. Avoid the word “No,” as dental consultants note it can cause patients to disengage, despite lacking logical basis.   Handling Insurance Queries New Patient: “Do you take my insurance?”Receptionist: “Actually, whether you’re...

Managing new patients effectively is crucial, and top dental consultants emphasize that surveys show most expect a cleaning at their first visit. These strategies ensure a smooth process. 1. Unless the new patient is an emergency, has a broken tooth, or a toothache, assume a prophy is planned, though top dental consultants advise against guaranteeing it during scheduling. 2. The doctor always conducts an exam first, but many prefer not to do a comprehensive exam on uncleaned patients due to missed caries from buildup, a concern dental consultants address. Thus, many practices route patients through hygiene, with the doctor still examining,...

Dental Goals • What are your goals for your dental health? • How important is your smile to your home or work life? • What do you think your dental health will be like in five years? What do you want it to be like? Dental Experience • What has dentistry been like for you? • Tell me about your past experiences with dentistry? • Has anything kept you from receiving dental treatment in the past? What was it? • What was your last dental visit like? Dental Condition • What concerns (if any) do you have about your dental health?...