Unveiling the Impact of Dental Consultants

Many dentists affirm that dental consulting enhances practice success, a view supported by top dental consultants. If dental practice management firms lacked value, they couldn’t withstand economic challenges, as dental consultants note. Veteran consultants bring systems and protocols refined over years from successful practices, a practice top dental consultants highlight through networking to identify effective strategies across dental offices.

Marketing & New Patients

 
Practice management consultants often lack marketing expertise, but top dental consultants point out that Cambridge's team includes Certified SEO and Ad Words Specialists, setting them apart.

Dental Office Systems

Key systems dental consultants implement include:

1. New Patient Phone Call
2. Insurance Processing
3. New Patient Experience and Patient Education
4. Financial Arrangements
5. Scheduling
6. Confirmation
7. Unscheduled Treatment Followup
8. Reactivation
9. Huddle
10. Stat Monitoring
11. Daily and Weekly Checklists
12. General Policy Manual

These are areas where top dental consultants excel in driving efficiency.

Your Staff

ROI from dental consulting depends on staff support, and dental consultants stress that smart, proud team members are essential. Excessive drama must be resolved first, a challenge top dental consultants advise addressing for optimal results.

Staff Accountability

  
What gets monitored gets done, a principle top dental consultants emphasize. While big numbers matter, dental consultants recommend focusing staff on daily “small” stats, like calls to unscheduled or inactive patients and hygiene slot percentages. One employee should track calls to overdue or reactivation patients, reporting 1. # of calls/texts, 2. # of contacts, 3. # of appointments with names/dates, 4. # of arrivals, a strategy top dental consultants endorse. Valuable employees thrive; others may need a better fit, as dental consultants suggest.

Leadership

Practice owners often lack leadership skills, not appointment booking, and dental consultants note that the best systems fail without staff compliance. Good leaders foster agreement through written policies, saving time and simplifying management, a key insight from top dental consultants. Non-compliance indicates poor leadership, the primary reason practices underperform, according to dental consultants. Key traits include:

1. Stay calm under pressure
2. View mistakes as learning opportunities
3. Set a good example
4. Keep learning
5. Prioritize self-care
6. Avoid multitasking; focus on one issue

These are habits top dental consultants advocate with discipline.

Questions You Should Ask

1. Do you and/or your staff travel, or does the consultant come to you, a consideration top dental consultants suggest?
2. Is it mostly one-on-one consulting versus seminars, a balance dental consultants recommend?
3. Who delivers one-on-one consulting, a detail top dental consultants advise clarifying?
4. Is it a tailored program, not cookie-cutter, for your practice, a priority dental consultants emphasize?
5. Are costs, including travel and downtime, worth the value, a factor top dental consultants highlight?

Homework simplifies choosing a reputable, fitting consultant, as dental consultants advise.