Dental Consultants Advice: Front Desk Positions

Dental Practice Management Articles

Dental Consultant Advice: Front Desk Positions

There are four front office/front desk positions/functions. Call them what you want but they basically break down as follows:  

a) Receptionist 

b) Scheduling Secretary 

c) Accounts Manager 

d) Treatment Coordinator

In a small practice one employee does them all.  As a practice grows two staff handle theses jobs/functions. The natural breakdown would be to combine the four jobs/functions as follows: 

a) Receptionist/Scheduling Secretary 

b) Accounts Manager/Treatment Coordinator. 

In a bigger practice you might have one person for each position or some other combination such as two Receptionists, a Scheduling Coordinator and a Treatment Coordinator/Accounts Manager.

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