1. Engage in social conversation to make them feel at ease and to observe their ability to engage in social conversation. Are they too "serious" or too nervous to do so?...

“Every mistake is an opportunity to learn.”  Let your employee know you appreciate them without any “but” or ‘however”. Otherwise why do they still have a job? Let your employee know...

I often talk to clients about the importance of role-playing with your dental staff but that may not be enough. Just because you showed someone how to do it once, doesn’t...

As a consultant one of the first things I do is take on the role of being the patient. So I leave without paying. Just kidding. No, what I mean is that...