If you hire someone at $15 per hour times 8 hours per day, you increase your overhead by $120 per day. So that you don't blow out your payroll, you should feel confident collections will increase 4 times per day ($480) during the coming weeks and months. As always, "hire for attitude". Good attitude begins with having a customer service viewpoint so, if they have customer service background, that is definitely a plus. Other attributes: Eager to learn Outgoing and energetic Take pride in their work Organized Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing...