Buying charts? Then a chart audit is a must. What's most important is how many patients have visited the practice at least twice in the last 12 months. Then you want to know how many have been in only once in the last year, twice in the past two years, once in the past two years, etc. From there a formula can be devised to give value to each type of patient/chart. You could also value the charts at somewhere around 40% to 50% of collections.
Outside of working hours your voice message should contain: a. Your dental practice hoursb. Instructions for your patients in case of an emergency, i.e., call your cell phone, call 911, or call the on-call dentistc. When the patient can expect to be called backd. What information the patient should leave, i.e., the reason for the call, their name, and a good time to call back.Your message should be clear, friendly, and professional.