Contributing Writer 
#10 “I hate going to the dentist”
#9 “I hate needles”
#8 "I just paid for your kid’s college tuition”
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Statistics are like x-rays or a car's dashboard. Statistics tell you and the employee what's going on in a specific area of the practice. Some statistics can be assigned to a specific employee. For example Number of Patients Reactivated.
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It is best if practice owners do NOT spend a lot of time on management.
They should instead focus on servicing patients with the best possible care.
Stay focused on helping patients get better; not on the money.
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As your dental receptionist becomes familiar with patients she will know a little more about them and will be able to talk to them about their interests, etc.
This is very important. She should make a point of bringing up what she talked about last time the patient was in.
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