Statistics are like x-rays or a car's dashboard. Statistics tell you and the employee what's going on in a specific area of the practice. Some statistics can be assigned to a specific employee. For example Number of Patients Reactivated.
As your dental receptionist becomes familiar with patients she will know a little more about them and will be able to talk to them about their interests, etc.
This is very important. She should make a point of bringing up what she talked about last time the patient was in.