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Dental practice management articles on dental office front desk functions  from Cambridge Dental Consultants and guest bloggers.

Dental Consultants Top Confirmation System

dental-office-confirmation-system

Your confirmation system should be tailored to each type of patient and have a personal touch. 

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Dental Consultant Advice: Make Your Patients Comfortable

Dental Consultant Advice: Make Your Patients Comfortable

As your dental receptionist becomes familiar with patients she will know a little more about them and will be able to talk to them about their interests, etc.

This is very important. She should make a point of bringing up what she talked about last time the patient was in.

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Dental Consultant Advice: Incoming Phone Calls

Dental Consultant Advice: Incoming Phone Calls
For example, questions regarding dental insurance, accounts, collections would go to the Accounts Manager if you have one. When a patient calls the office and is in pain, the receptionist should fill out some kind of Emergency Call-In Sheet. The following are some of the questions that should be asked: 1. “When was the last time you saw Dr. [name]?” This response will tell you if you are dealing with a new patient, an old patient who has been inactive, or an active patient. If the patient already has a chart, pull it. Also, be sure to check the patient's account....
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Dental Consultant Advice: Patient Questions

Dental Consultant Advice: Patient Questions

A dental receptionist (or any staff member for that matter) should never try to wing it when it comes to answering patient’s dental questions.

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