Statistics measure habits, good or bad. They’re like gauges on your car's dashboard. They can tell you and your staff in an unbiased way what's going on in a specific area of the practice.  If a statistic is trending down, then it’s likely that something changed, which means you need to figure out what changed and get it reverted back. This typically happens when someone changes things because they’re new to a position. As an example, you may notice that the new patient statistic is trending down, and you learn that the new employee who is overseeing your internal marketing is...

An engaged dental team can start to predict which patients will cancel or not show up for their dental appointments. . Your  scheduling coordinator should be able to identify these patients so that the dental team can confirm their appointments directly. The practice cannot just send a postcard or text message and assume these people will show up. Many dentists find that these types of patients often cancel and no show:1. Those who have previously broken an appointment—Feel free to dismiss these patients. Or you can put them on a short list after the third no show or cancellation, or put them...

Outside of working hours your voice message should contain: a. Your dental practice hoursb. Instructions for your patients in case of an emergency, i.e., call your cell phone, call 911, or call the on-call dentistc. When the patient can expect to be called backd. What information the patient should leave, i.e., the reason for the call, their name, and a good time to call back.Your message should be clear, friendly, and professional.

There are three or front office positions or functions. Call them what you want, but they break down as follows:   a) Receptionist, b) Scheduling coordinator, c) Accounts Manager d) Treatment Coordinator. In a small practice one employee does all the front office functions.  As a practice grows, two staff should be able to handle these functions up to 80-100K in production espcially if yousource all or part of your insurance processing.  The natural breakdown would be to combine the four functions as follows: In a bigger practice you might have one person for each position or some other combination that...