AVOIDING INEFFECTIVE MEETINGS A very poor way to run an office is for you and your staff to have meetings infrequently and only when there has been a problem.  Staff meetings should...

Can you imagine baseball without any rules? Or, driving in rush hour traffic with no laws or guidelines governing what to do when the lights turn green or red? The obvious...

A dental receptionist (or any staff member for that matter) should never try to wing it when it comes to answering patient’s dental questions. Your receptionist should only answer those questions...

UNSCHEDULED TREATMENT The first step. If the patient cannot schedule, for example, because the patient needs to review finances with their spouse, whoever did the consult needs to get the patient’s...