Contributing Writer Depending on the weak areas in a practice, you want the responsible employee to track and report on a daily or weekly basis certain "small" stats. For example, if you need to concentrate on patient reactivation, you would have the responsible employee report these "small" stats at the morning huddle: 1. Number of reactivation calls made2. Number of inactive patients actually spoken to3. Number of reactivation appointments made4. Number of reactivated patients Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining...
Dental practice management articles from Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, as well as guest dental consultants. Topics range from staff management to new patients.
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Verify you have an accurate active patient count. Often the count is greatly inflated. This is less of an issue than in the past due to practice management software. If patient info has been correctly entered for all patients, then the active patient count should be good.
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Not knowing how to run an effective staff meeting can have some negative consequences in the overall health of your dental practice. We’ve found that many offices don’t have meetings at all.
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1. Whether an employee clocks in or not they must be paid for all hours actually worked. 2. You can set office policy that any time worked by an employee above the agreed upon hours must be approved in advance however you still have to pay the employees for any time worked whether clocked in or not. You can reprimand an employee for violating such a policy. Ensure you document. That way if you dismiss for repeatedly violating the policy you might avoid paying unemployment. 3. Honor systems tend to be abused. Your practice management software’s time clock is generally the...
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