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Dental practice management articles from Kevin Tighe, Cambridge Dental Consultants, Senior Consultant,  as well as guest dental consultants. Topics range from staff management to new patients. 

Dental Consultant Advice: Staff Unacceptable Conduct

Dental Consultant Advice: Staff Unacceptable Conduct

Groups of people who work together for any purpose require guidelines. The same is true for the management of your dental practice. The purpose of these guidelines is to improve staff relationships and to enhance production. They are to be enforced in a constructive manner.

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Dental Consultant Advice: Running Staff Meeting

Dental Consultant Advice: Running Staff Meeting

AVOIDING INEFFECTIVE MEETINGS

A very poor way to run an office is for you and your staff to have meetings infrequently and only when there has been a problem.  Staff meetings should be something that are useful and routine, not something that are called as emergencies because you’re upset or there have been problems or somebody has made a mistake.  

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Dental Practice Consulting: Why Policy?

Dental Practice Consulting: Why Policy?

Can you imagine baseball without any rules? Or, driving in rush hour traffic with no laws or guidelines governing what to do when the lights turn green or red?

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Dental Consultant Advice: Hygiene Downtime Checklist

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This checklist was developed based on the work habits of a hygienist with an “old school” work ethic who gives her employer an honest day’s work and then some. She doesn’t need to be told what to do when there is downtime. She just does it.

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Dental Practice Consulting Analysis

Affordable. Contract Free. No Travel.

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Our 25th Year | Grow Your Practice 


There is the good, the bad and the ugly of dental practice management, but many dentists will still tell you the probability is your dental consulting will work if you and your consultant are on the same page. It stands to reason that if a dental consultant had little value, worth or benefit that consultant could not stand up to harsh economic realities for long.  A veteran dental consultant is also a "personal coach" who shold bring management wisdom based on "in the trenches" experience along with systems and protocols to that have been successfully implemented in other practices. Top dental consultants talk and network with each other. They pay attention to what systems work and don't across many dental practices. 

Systems

New Patient Phone Call

Insurance Processing

New Patient Experience and Patient Education

Financial Arrangements

Scheduling

Confirmation

Unscheduled Treatment 

Reactivation

Daily and Weekly Checklists

General Policy Manual 

Staff Accountability

What gets monitored, gets managed. It is as simple as that. The only way to monitor what gets done is with daily stats especially for your weak areas. For example, one employee should be specifically responsible for calls to patients who are unscheduled, overdue for re-care or need reactivation. Other staff can and should help in coordination with the accountable employee.

Leadership

What most practice owners are lack in knowledge is not how to book an appointment, but rather how to be an effective leader. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply. 

Questions To Ask 

  1. Do you and/or your staff have to travel or does the consultant come to you?

  2. Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance?There are advantages to both.

  3. If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.

  4. Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.

  5. The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.  

 

Top Dental Practice Mangement Consultant

Shane Blake DDS Coudersport, PA

My name is Kevin Tighe. Consultant. Coach. Mentor.

My mission is to advise, recommend and help implement proven systems to grow your practice . 

Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually partner and now sole owner. 

  

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