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Dental practice management articles from Kevin Tighe, Cambridge Dental Consultants, Senior Consultant,  as well as guest dental consultants. Topics range from staff management to new patients. 

Dental Consultant Staff Correction Protocol

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At any given time one or more of your staff are likely doing something that you would not be too happy about if discovered.

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Dental Consultants Back Pain Tips

A survey of several dental professionals offered the following suggestions for dealing with back pain: Dental loupes are the magnifying glasses that dentists wear to enlarge everything that they see in the mouth. ... Secondly, loupes are worn to allow dentists to have a more “physiologic” posture while working, and thereby minimize the slouching which dentists are historically known to develop. Working out your core means working out the entire middle section of your body which includes your stomach muscles, your hips, your butt, your lower back as well your side obliques and adductors. ... Core exercises also strengthen your hips,...
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Dental Consultant Tip: Talking To Patients

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Do you ever ask your patients, "Any questions?" If you do so often enough, you'll lose a lot of income. Let me explain.

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Dental Practice Consulting: "Small" Stats

Depending on the weak areas in a practice, you want the responsible employee to track and report on a daily or weekly basis certain "small" stats. For example, if you need to concentrate on patient reactivation, you would have the responsible employee report these "small" stats at the morning huddle: 1. Number of reactivation calls made2. Number of inactive patients actually spoken to3. Number of reactivation appointments made4. Number of reactivated patients Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining...
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Dental Practice Consulting Analysis

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Our 25th Year | Grow Your Practice 


There is the good, the bad and the ugly of dental practice management, but many dentists will still tell you the probability is your dental consulting will work if you and your consultant are on the same page. It stands to reason that if a dental consultant had little value, worth or benefit that consultant could not stand up to harsh economic realities for long.  A veteran dental consultant is also a "personal coach" who shold bring management wisdom based on "in the trenches" experience along with systems and protocols to that have been successfully implemented in other practices. Top dental consultants talk and network with each other. They pay attention to what systems work and don't across many dental practices. 

Systems

New Patient Phone Call

Insurance Processing

New Patient Experience and Patient Education

Financial Arrangements

Scheduling

Confirmation

Unscheduled Treatment 

Reactivation

Daily and Weekly Checklists

General Policy Manual 

Staff Accountability

What gets monitored, gets managed. It is as simple as that. The only way to monitor what gets done is with daily stats especially for your weak areas. For example, one employee should be specifically responsible for calls to patients who are unscheduled, overdue for re-care or need reactivation. Other staff can and should help in coordination with the accountable employee.

Leadership

What most practice owners are lack in knowledge is not how to book an appointment, but rather how to be an effective leader. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply. 

Questions To Ask 

  1. Do you and/or your staff have to travel or does the consultant come to you?

  2. Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance?There are advantages to both.

  3. If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.

  4. Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.

  5. The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.  

 

Top Dental Practice Mangement Consultant

Shane Blake DDS Coudersport, PA

My name is Kevin Tighe. Consultant. Coach. Mentor.

My mission is to advise, recommend and help implement proven systems to grow your practice . 

Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually partner and now sole owner. 

  

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