1. Time is money It is the small things that add up to consuming vast amounts of time, and as we all know: Time is money. Too often, staff members look busy but are in fact simply handling unnecessary work they needlessly generate caused by inefficiencies, lack of training, and so on. Some examples that generate unnecessary work are listed below: Lab case is not in the office when the patient arrives.A message is taken but not given to the correct person.A patient leaves the office without an appointment.   The patient's phone number is incorrect.There is incomplete information in charts.Incomplete...

IMPORTANT   Some states allow you to thank a referring patient after the fact of the referral with a nominal gift ($10.00 - $25.00) however, the referring patient cannot have an expectation of the reward.  A personally signed thank you card or note, ideally from the doctor, is smart and good manners. You can offer a credit to new patients. The amount can be $50.00 or $100.00 or more. You can also offer a free cleaning or exam or nothing at all. It’s totally up to you but, most find a dollar value works best.   If you offer a dollar amount still submit your usual...