In the fast-paced world of dentistry, where each minute counts, the mantra "work smarter, not harder" resonates deeply. But what does this truly mean for dental practitioners? Here, we delve into real-world insights from dental professionals, exploring various strategies to enhance efficiency, reduce burnout, and ultimately, increase practice profitability. Transitioning Away from Hygiene DependencyFor those managing multiple hygienists, it might be time to evaluate whether assisted hygiene or reducing hygiene appointments is a better financial fit. Hygiene overhead often comprises a significant percentage of total expenses. Streamlining this aspect of the practice can free up resources and improve profitability. For instance, adopting an...
The two purposes of a dental office morning huddle are Problem solve anticipated problems in advance of the current day. The team knowing where the practice stands in relationship to monthly goals and working together to come up with solutions to get on goal when needed. Not all practice owners want to set daily and monthly goals. I recommend doing so but, the practice owner decides. The huddle also acts as a bridge for staff transitioning from their day to day lives to the business day. Huddle Report Form: A customizable huddle form will be supplied to you. The form is gone...
“Every mistake is an opportunity to learn.” Let your employee know you appreciate them without any “but” or ‘however”. Otherwise why do they still have a job? Let your employee know that “every mistake is an opportunity to learn.” Let your employee tell their side of the story. Listen. Do not assume. For some situations it could be one strike and you're out on the other hand always weigh an employee's value versus non-optimum behavior. In general discipline should be done on a gradient. Until you are comfortable correcting employees, you can simply pull this policy out with your employee present...
Staff non compliance and double work are production killers. Only surround yourself with "A"and "B" type staff and ensure there is accountability. Examples of double work: Lab case not in the office. Patient arrives for appointment. Incomplete information in patient charts. Incomplete insurance submission. Insurance not verified. Patient leaves the office without an appointment. Phone numbers for patient are not correct. Appointment not confirmed. Delivering more dentistry in the back then was scheduled; front desk not notified. Treatment plan sequence not written up. Financial arrangements not made. Incomplete treatment not followed up on. Message taken but not given to the correct...