Until a dental practice has at least a half dozen staff or more there is no real need for designating any employee as the office manager as what a real OM does is hire, train, apprentice, correct and manage the other staff.
Dental practice management articles from Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, as well as guest dental consultants. Topics range from staff management to new patients.
I often talk to clients about the importance of role-playing with your dental staff but that may not be enough. Just because you showed someone how to do it once, doesn’t mean they will continue to follow the procedures you’ve shown them.
As a consultant one of the first things I do is take on the role of being the patient.
So I leave without paying.