Expert Dental Intel Consulting           Dental Intel Consulting Company           Dental Intel         Best Dental Intel Consultants       Contributing Writer 

Dental practice management articles from Kevin Tighe, Cambridge Dental Consultants, Senior Consultant,  as well as guest dental consultants. Topics range from staff management to new patients. 

Dental Office Manager: Do You Need One

Dental Office Manager: Do You Need One

Until a dental practice has at least a half dozen staff or more there is no real need for designating any employee as the office manager as what a real OM does is hire, train, apprentice, correct and manage the other staff.

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Dental Consultant Advice: Correcting Staff

Dental Consultant Advice: Correcting Staff
“Every mistake is an opportunity to learn.”  Let your employee know you appreciate them without any “but” or ‘however”. Otherwise why do they still have a job? Let your employee know that “every mistake is an opportunity to learn.”  Let your employee tell their side of the story. Listen. Do not assume.  For some situations it could be one strike and you're out on the other hand always weigh an employee's value versus non-optimum behavior. In general discipline should be done on a gradient.  Until you are comfortable correcting employees, you can simply pull this policy out with your employee present...
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Dental Consultant Asks: What Are Staff Up To?

Dental Consultant Asks: What Are Staff Up To?

I often talk to clients about the importance of role-playing with your dental staff but that may not be enough. Just because you showed someone how to do it once, doesn’t mean they will continue to follow the procedures you’ve shown them. 

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Dental Consultant Tip: Patient's View of Your Office

Dental Consultant Tip: Patient's View of Your Office

As a consultant one of the first things I do is take on the role of being the patient.

So I leave without paying.

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