Staff can look very busy, but this can sometimes be due to them handling additional work they generated themselves due to inefficiencies, lack of training, or no accountability. Examples: • Lab case not in the office. Patient arrives for appointment.• Incomplete information in patient charts.• Incomplete insurance submission.• Insurance not verified.• Patient leaves office without an appointment.• Phone numbers for patient are not correct. • Appointment not confirmed. • Delivering more dentistry in the back than was scheduled; front desk not notified.• Treatment plan sequence not written up.• Financial arrangements not made.• Incomplete treatment not followed up on.• Message taken but not given...
Dental Practice Management
Dental Practice Management Articles by Kevin Tighe
A dental practice is too small of a business to afford any weak links. If you want to produce at a high level of production and efficiency, you cannot afford any weak links. Poor organization is also at the heart of patient complaints. Organization of a practice is, in essence, composed of ensuring you and your staff know how to efficiently and effectively process: a. New Patients b. Returning Patients c. Emergency Patients Another action we take early on with new clients is to evaluate where the weak links are in handling new, returning and emergency patients and then systematically strengthen...
Other than P & L numbers, key stats to monitor are: Number of days workedProduction per dayProductionCollectionNPsCollection percentageOpen hours in hygieneHygiene hours workedNumber of patients left without hygiene appointmentPercent of open hygiene hoursStaff pay as percentage of gross income
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