If you hire someone at $15 per hour times 8 hours per day, you increase your overhead by $120 per day. So that you don't blow out your payroll, you should feel confident collections will increase 4 times per day ($480) during the coming weeks and months. As always, "hire for attitude". Good attitude begins with having a customer service viewpoint so, if they have customer service background, that is definitely a plus. Other attributes: Eager to learn Outgoing and energetic Take pride in their work Organized Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing...
Dental practice management Quick Tips from Cambridge Dental Consultants and guest bloggers.
The first day on the job for any employee can feel like trying to get on a moving train, so have them "board" on a gradient. Get them apprenticed. Apprenticing is a VITAL missing ingredient in many practices. Don't just throw new staff in the water to see if they sink or swim. You should ideally have written materials of what is expected of them, and new employees should be given time each day to study those materials. The key is to not overwhelm anyone with too much information. Daily and weekly checklists also help. Kevin Tighe, Cambridge Dental Consultants,...
For CPA and accounting purposes, loan payments are split between interest and principal. The principal portion is a reduction of a liability, not an expense. For practice management purposes, include the entire loan payment as it still represents real money that needs to be earned and paid out. That way you know what your BAM is. Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a seminarist in the mid-1990s, Kevin went on to become Cambridge’s senior consultant...
Overdue hygieneProcedures Not on a ClaimAging Reports (run without the credit balances) Production by providerCollections reportAccounts receivableInsurance aging Adjustment Procedure Day Sheet The insurance aging report should be worked daily. Review the End of Day Adjustment reports for: a) patient refunds, b) no cash payments, and c) non-approved adjustments and write-offs. Depending on the practice, too many refunds and too little cash could be red flags. Make sure your deposit slip matches the cash and checks for the day. Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at...
Dental Practice Consulting Analysis
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There is the good, the bad and the ugly of dental practice management, but many dentists will still tell you the probability is your dental consulting will work if you and your consultant are on the same page. It stands to reason that if a dental consultant had little value, worth or benefit that consultant could not stand up to harsh economic realities for long. A veteran dental consultant is also a "personal coach" who shold bring management wisdom based on "in the trenches" experience along with systems and protocols to that have been successfully implemented in other practices. Top dental consultants talk and network with each other. They pay attention to what systems work and don't across many dental practices.
New Patient Phone Call
New Patient Experience and Patient Education
Daily and Weekly Checklists
General Policy Manual
What gets monitored, gets managed. It is as simple as that. The only way to monitor what gets done is with daily stats especially for your weak areas. For example, one employee should be specifically responsible for calls to patients who are unscheduled, overdue for re-care or need reactivation. Other staff can and should help in coordination with the accountable employee.
What most practice owners are lack in knowledge is not how to book an appointment, but rather how to be an effective leader. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply.
Questions To Ask
Do you and/or your staff have to travel or does the consultant come to you?
Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance?There are advantages to both.
If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.
Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.
The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.
Top Dental Practice Mangement Consultant
My name is Kevin Tighe. Consultant. Coach. Mentor.
My mission is to advise, recommend and help implement proven systems to grow your practice .
Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually partner and now sole owner.
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