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Dental Practice Management Articles

Dental Consultant Advice: NLRB, Cell Phones & Texting

dental-office-cell-phone-policy

Based on a 2015 National Labor Relations Board (NLRB) ruling, office manuals or handbooks can't have overly broad prohibitions on employee use of cell phones. Besides which, if you feel you can't treat your staff like adults, that's a bigger problem. That being said, there is nothing wrong with issuing a simple and sane cell phone policy just as you might do for a dress code, calling in sick, vacations, PTO, etc.  If you feel you need a cell phone policy here is my recommendation: CELL PHONES Cell phone use (including texting, checking Facebook, etc.) should only occur during breaks or meal periods...

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Dental Consultant Advice: Patient Information

Dental Consultant Advice: Patient Information

Dental patient information, both written in the chart and verbal, is absolutely confidential. Practice and dentist’s business affairs are also to be treated with the utmost confidentiality. The above subjects should not be discussed outside of the office. Office matters must be kept in the office. Some government regulations also restrict release of any information about a patient to members of the public or press, other professionals, pharmacies, family, friends, etc. without the patient's specific authorization. These regulations generally cover information such as the patient’s name, age, address, sex, nature of illness or injury, general condition, etc. When discussing confidential matters...

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Dental Office General Policy Manual Tips

Dental Office General Policy Manual Tips

Whether you create a dental general policy manual on your own or purchase one), upon compiliation, consult with a local HR person or your attorney to ensure your HR policies are compliant for your particular state. I also recommend that each staff employee member also have a dental manual that will train them on their specific position or at least act as a reference for any questions they may have regarding their job.  Over the past 19 years I've found that many dentists get a “job description" and "training manual" mixed up. A good dental office manual should be able to...

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Dental Consultant Advice: Basic Office Organization

Dental Consultant Advice: Basic Office Organization

Organization of a dental practice is, in essence, composed of ensuring you and your dental staff are trained on how to efficiently and effectively process: a. New Patients b. Returning Patients c. Emergency Patients When we work with a new client we evaluate where the weak links are in handling new, returning and emergency patients and then systematically strengthen each of the weak links through training.  The following functions are a few examples of where weak links are often discovered: a. New Patient phone calls b. Processing new patients c. Financial arrangements d. Patient retention e. Scheduling Often there are functions...

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Dental Consultant Office Manuals for Modern Management

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