Dental Practice Management

Create a mailing list of patients inactive for at least twelve months, a step dental consultants recommend. Include anyone with unscheduled treatment from the past year, expand the search back five years, and run it against the National Change of Address (NCOA) database for accuracy, a process dental consultants endorse. Reactivation Postcards Letters often go unread and postcards may be discarded, but dental consultants suggest detachable gift cards are more likely to be kept. These can be printed on paper or high-quality plastic (3.5X costlier), with better quality yielding stronger results, as noted by dental consultants. Many practices achieve a 10%-20%...

Effective Dental Practice Management is crucial for a thriving dental practice, especially in 2025 with ongoing staffing shortages. Top dental consultants highlight how strategic leadership can enhance staff contentment, streamline operations, and boost patient satisfaction with practical approaches. Feed Them Well—Fair Pay, Perks, and Purpose Staff may leave if pay is low or the job lacks appeal, a concern top dental consultants address. Competitive wages, perks like PTO or a $50 CE stipend, and engaging challenges—such as reducing no-shows—are key. Elon Musk’s approach, as noted by dental consultants, is to tackle pay gaps head-on with bold action. Pair this with a...

Effective dental practice management is vital for a thriving practice. Learn how Dental Office Manuals can streamline operations, boost staff efficiency, and elevate patient satisfaction with these five practical tips, guided by top dental consultants. 1. Simplify Scheduling Clear scheduling protocols, as recommended by dental consultants, help minimize no-shows and encourage a smoother day for the entire team. 2. Improve Staff Training Well-structured training materials make it easier to onboard new team members and clarify roles—a strategy dental consultants recognize for increasing productivity and team cohesion. 3. Enhance Patient Engagement Strong communication strategies and support for telehealth, highlighted by dental consultants,...

The handling of new patient phone calls by your receptionist should be honest and effectively guided, a principle dental consultants emphasize. This approach ensures a positive first impression and sets the stage for successful patient relationships.   Shifting Focus from Cost   When a new patient calls, whether FFS or PPO, their focus often turns to money, but dental consultants recommend shifting attention to their actual need—improving oral health. Avoid the word “No,” as dental consultants note it can cause patients to disengage, despite lacking logical basis. Handling Insurance Queries   New Patient: “Do you take my insurance?”Receptionist: “Actually, whether you’re...