Statistics measure habits, good or bad. They’re like gauges on your car's dashboard. They can tell you and your staff in an unbiased way what's going on in a specific area of the practice. 

An engaged dental team can start to predict which patients will cancel or not show up for their dental appointments. . Your  scheduling coordinator should be able to identify these patients so that the dental team can confirm their appointments directly. The practice cannot just send a postcard or text message and assume these people will show up. Many dentists find that these types of patients often cancel and no show:1. Those who have previously broken an appointment—Feel free to dismiss these patients. Or you can put them on a short list after the third no show or cancellation, or put them...

In previous articles in this series, we have explored some of the HIPAA rules and regulations that affect the everyday lives of dental practitioners.

Keeping no shows and cancels at 10% or less comes down to having having a scheduler who takes 100% responsibility for ensuring your schedule is full which includes not being too dependent on automatic reminders.