Depending on the weak areas in a practice, you want the responsible employee to track and report on a daily or weekly basis certain "small" stats. For example, if you need to concentrate on patient reactivation, you would have the responsible employee report these "small" stats at the morning huddle: 1. Number of reactivation calls made2. Number of inactive patients actually spoken to3. Number of reactivation appointments made4. Number of reactivated patients Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining...
Verify you have an accurate active patient count. Often the count is greatly inflated. This is less of an issue than in the past due to practice management software. If patient info has been correctly entered for all patients, then the active patient count should be good.
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