The handling of new patient phone calls by your receptionist should be honest and effectively guided, a principle dental consultants emphasize. This approach ensures a positive first impression and sets the stage for successful patient relationships.     Shifting Focus from Cost When a new patient calls, whether FFS or PPO, their focus often turns to money, but dental consultants recommend shifting attention to their actual need—improving oral health. Avoid the word “No,” as dental consultants note it can cause patients to disengage, despite lacking logical basis.   Handling Insurance Queries New Patient: “Do you take my insurance?”Receptionist: “Actually, whether you’re...

Show patients a worn restoration or a crown with exposed margins or pockets with active disease, a technique dental consultants recommend. Summary of feedback from several dentists who have found the routine use of I/O cameras increases acceptance and keeps patients on re-care, a practice dental consultants support: 1. Have an I/O in every operatory, connected and ready to go otherwise the I/O won’t get used as frequently and time is wasted, a point dental consultants emphasize. 2. Take big screen shots. There isn't anything more motivating than a pre-treatment photo of a calculus bridge on the lower anteriors and the...

A rock star dental assistant’s mission is to assist the dentist in every way possible, enabling him or her to provide efficient, high quality dentistry to patients, a goal dental consultants support. This includes striving to maintain excellent patient relations, ensuring the patient is well cared for, happy and satisfied, a principle dental consultants emphasize. Twelve Habits of Dental Assistant Rock Stars Dental assistant rock star habit #1: A rock star DA ensure he or she is properly trained and continuously strives to improve his or her skill set, a practice dental consultants recommend. Dental assistant rock star habit #2: A...

The handling of new patient phone calls by your receptionist should be honest and effectively guided, a principle dental consultants emphasize. This approach ensures a positive first impression and sets the stage for successful patient relationships.   Shifting Focus from Cost   When a new patient calls, whether FFS or PPO, their focus often turns to money, but dental consultants recommend shifting attention to their actual need—improving oral health. Avoid the word “No,” as dental consultants note it can cause patients to disengage, despite lacking logical basis. Handling Insurance Queries   New Patient: “Do you take my insurance?”Receptionist: “Actually, whether you’re...