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Dental Practice Consulting: Year to Year Production

Comparing monthly production/collections year to year has value, especially in snowbird states, pediatric practices (August being normally quite busy,) and the hectic holiday months (Nov/Dec). Stat management tip: If you wait until the end of the month to notice that none of your plans were implemented or effective, expect your team to get upset. When it comes to coaching your team to excellence, you must be active and timely with your observations and feedback. If on the first day of the new month, you have added $1,500 in new treatment to the schedule, you need to praise your team's progress, analyze...
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Dental Practice Consulting: Embezzlement Tips

1. Make sure your deposit slip matches the cash/checks for the day. This is where you are most vulnerable.  2. Signs of embezzlement in end of day adjustment report are a. Patient refunds b. No cash payments c. Non-approved adjustments/write-offs. 3. Put refund checks in the mail yourself.  4. Lock down your credit card terminal with a code so only the practice owner can issue refunds (thanks Alex).  5. Take note of any employee working unusual hours, living beyond their means or who rarely takes vacations. They may also be unusually territorial or evasive when discussing practice finances.  6.  All staff...
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Dental Consultant Staff Training Tips

The whole concept of "apprenticing" an employee has virtually disappeared with most practice owners vastly underestimate what it takes to effectively train staff. It is an on-going process and often requires having the patience of a saint. A couple training tips: 1. Just because you showed someone how to do something once doesn't mean they will continue to follow the procedures you've shown them. You have to perform some quality control checks.  2. An invaluable training tool is to tape record the person even if just a role playing-training session. Listening to oneself speeds training up remarkably and can be a...
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Dental Consultant Top Referrals System

IMPORTANT   Some states allow you to thank a referring patient after the fact of the referral with a nominal gift ($10.00 - $25.00) however, the referring patient cannot have an expectation of the reward.  A personally signed thank you card or note, ideally from the doctor, is smart and good manners. You can offer a credit to new patients. The amount can be $50.00 or $100.00 or more. You can also offer a free cleaning or exam or nothing at all. It’s totally up to you but, most find a dollar value works best.   If you offer a dollar amount still submit your usual...
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