Value The key to effective case presentation is to get patients to understand by raising their dental IQ, which results in patients who place value on their treatment plan. This way when you send someone up to the front desk, the treatment coordinator will have a patient who is more willing to figure out the financing of their needed treatment. Whether the patient can pay or not is another story, but at least you've given the front desk staff a fighting chance. Your case presentation skills (or lack thereof) come into play for only about 20% to 30% of your patients. This...
Statistics measure habits, good or bad. They’re like gauges on your car's dashboard. They can tell you and your staff in an unbiased way what's going on in a specific area of the practice. If a statistic is trending down, then it’s likely that something changed, which means you need to figure out what changed and get it reverted back. This typically happens when someone changes things because they’re new to a position. As an example, you may notice that the new patient statistic is trending down, and you learn that the new employee who is overseeing your internal marketing is...
An engaged dental team can start to predict which patients will cancel or not show up for their dental appointments. . Your scheduling coordinator should be able to identify these patients so that the dental team can confirm their appointments directly. The practice cannot just send a postcard or text message and assume these people will show up. Many dentists find that these types of patients often cancel and no show:1. Those who have previously broken an appointment—Feel free to dismiss these patients. Or you can put them on a short list after the third no show or cancellation, or put them...
Outside of working hours your voice message should contain: a. Your dental practice hoursb. Instructions for your patients in case of an emergency, i.e., call your cell phone, call 911, or call the on-call dentistc. When the patient can expect to be called backd. What information the patient should leave, i.e., the reason for the call, their name, and a good time to call back.Your message should be clear, friendly, and professional.