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Dental Consultant Advice: Incoming Phone Calls

For example, questions regarding dental insurance, accounts, collections would go to the Accounts Manager if you have one. When a patient calls the office and is in pain, the receptionist should fill out some kind of Emergency Call-In Sheet. The following are some of the questions that should be asked: 1. “When was the last time you saw Dr. [name]?” This response will tell you if you are dealing with a new patient, an old patient who has been inactive, or an active patient. If the patient already has a chart, pull it. Also, be sure to check the patient's account....
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Dental Consultant Advice: Job descriptions

Dental Receptionist

The responsibility of the Receptionist is to professionally greet all patients whether on the phone or in person, ensure all forms are properly filled out and direct patients to the treatment area as quickly as possible. 

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Dental Consultant Advice: Patient Financial Policy

Establishing a clear and firm financial policy for your dental office helps to see that your practice is paid without the type of misunderstandings that can cost you new patients and referrals. Recommendations:

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Dental Consultant Advice: Patient Information

Dental patient information, both written in the chart and verbal, is absolutely confidential. Practice and dentist’s business affairs are also to be treated with the utmost confidentiality.
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