Staff non compliance and double work are production killers. Only surround yourself with "A"and "B" type staff and ensure there is accountability. Examples of double work:  Lab case not in the office. Patient arrives for appointment. Incomplete information in patient charts. Incomplete insurance submission. Insurance not verified. Patient leaves the office without an appointment. Phone numbers for patient are not correct.  Appointment not confirmed.  Delivering more dentistry in the back then was scheduled; front desk not notified. Treatment plan sequence not written up. Financial arrangements not made. Incomplete treatment not followed up on. Message taken but not given to the correct...

Your confirmation system should be tailored to each type of patient and have a personal touch. 

Interview questions:

1.  What expanded duties did you do at Dr. ______'s office?

Some people interview well but are disasters as employees. Here are five secrets to interviewing a prospective dental office employees: